DISGUSTED & DISAPPOINTED

I am very disgusted and disappointed with the service I have received from Capitec Bank Adderley street in Cape Town. This is the third incident that I have experienced with the bank and I have just had it now and switching over to another bank as soon as this matter gets resolved!! On the 24/07/2020 money was taken from my bank account by **********. I went into the Capitec bank in Adderley street and was told to inform the police and get the necessary case number and as well as documents (which I did!!) so that the ***** claim could be processed. I sent all the relevant documents via email on 27/07/2020 and still when I went back into the bank on the 30/07/2020 only for consultant to send the documents AGAIN. So is Capitec ***** department not checking their emails on a daily basis for any incoming queries or do they only respond when a consultant from the bank sends them an email? On 31/07/2020 my application containing the relevant documents was sent off to Capitec ***** Department. Since the incident happened I have been in and out the bank every single day for feedback and to follow up on my claim but getting absolutely NO WHERE! After a whole month of getting no where with this **** hole of a bank. I decided to take matters into my own hands and call the forensics department myself on 21/08/2020 and spent 2HOURS on the phone with still NO HELP! On 25/08/2020 Vicky, a Capitec consultant assisted me with the matter and we were told that I was going to receive feedback on the 26th - I DID NOT! On 27/08/2020 I went back into the back and was assisted by Oscar. NOW THE ********** WAS ABLE TO WITHDRAW MY MONEY FROM MY CAPITEC ACCOUNT WITH JUST ACCESS TO MY PHONE NUMBER AND ***** A TOTAL OF R4 437!!Oscar then told me that they will only reimburse R434 as a gesture of goodwill! And was told by the consultant to either TAKE IT OR LEAVE IT. I have NEVER been so uttery disgusted by Capitec "gesture of goodwill" and had a complete break down in the bank to the point where I started crying and couldn't breathe! I have never felt so low and belittle in my entire life and to think that Capitec is also advertising and promising clients the best service but thats NOT TRUE AT ALL! Not only is Capitec customer service is ABSOLUTE WORST, their ***** safety precautions that they sent out of us every single damn month via email is ABSOLUTELY TRASH! Especially when ********** can take your money with just your cell phone number. BEWARE PEOPLE!!! Especially now with a global pandemic and the country current economic status with job losses you would think that they would have sympathy on a woman like me who works extremely hard for my money and now left with absolutely nothing. Not even enough to ensure that I have bread and milk for the next month or so. CAPITEC DOES NOT HAVE THEIR CLIENTS BEST INTEREST AT HEART!! I am hoping that someone in their higher hierarchy sees this and can help me resolve this matter and get what I deserve in return. Which is my full amount of money returned. The manner in which I was treated and the service I received was absolutely disgusting! I am done with this bank and will share my experiences with my friends and family to ensure their safety and livelihoods are PROPERLY PROTECTED. DO CAPITEC BETTER!