Disgusted customer

Capitec gallerias customer service is pathetic.I had been to the branch to get a bank statement upon examing it I had come across a debit amount for the 25 June 2018.I had sent the company an email instructing them to stop the debit due to misundersting.as a result I had again entered the bank to have a reversal and stop down.the assistant who attending to my query was rather unaware of her job.she had told me the notification had been sent and 40day period had passed so it could not be reversed.she told me to take it up with the service provider for not receiving a SMS.she had not even bothered to stop the debit.this branch is pathetic as a result unless I am desperate I don't enter it.I advise others not to either.the staff show poor customer orientation further more I visited on the 3rd of August which to my understanding a reversal could still be down. Disgusted