PN
Portia N
1 reviews | Active since Sept 2016
10 Apr 2024, 07:53
Disgusted client
I have been trying to contact Capitec with no success. I have been sending emails enquiring about money that is frozen from account. It has been almost 2 years that they were doing an investigation, when is it ever ending? When will I ever receive an outcome? I am really unhappy feel ike am unfairly treatment by my own bank , needing to take my business to another bank however not able to to while they have my money kept. I have taken tgis up with the Ombudsman, I dont know which other channel and still dont know how far more can I take the complaint, but I believe it will still not end here.
Helpful (0)
Replies (5)0
Replies (5)
Capitec Bank's replyOfficial
10 Apr 2024, 09:44Good day Portia
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply10 Apr 2024, 09:44
Official
Good day Portia
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
PN
Portia N's updateReviewer Update
10 Apr 2024, 13:38I am still waiting for feedback/contact that was promised in 2 hours and that was around 10h18
PN
Portia N's update10 Apr 2024, 13:38
Reviewer Update
I am still waiting for feedback/contact that was promised in 2 hours and that was around 10h18
Capitec Bank's replyOfficial
10 Apr 2024, 18:53Good day Portia
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.Kind regardsCapitec Bank
Capitec Bank's reply10 Apr 2024, 18:53
Official
Good day Portia
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.Kind regardsCapitec Bank
PN
Portia N's updateReviewer Update
11 Apr 2024, 12:42I still feel neglectedby my bank almost like I have been hit by a driver that operates *******ly in the bicycle lane and hits a bicyclist.
PN
Portia N's update11 Apr 2024, 12:42
Reviewer Update
I still feel neglectedby my bank almost like I have been hit by a driver that operates *******ly in the bicycle lane and hits a bicyclist.
PN
Portia N's updateReviewer Update
11 Apr 2024, 14:29*** is my new number no longer using on record
PN
Portia N's update11 Apr 2024, 14:29
Reviewer Update
*** is my new number no longer using on record