Disgusted by the Service

<p>I am a client of your bank for the past 2 years and hold a savings account in your Capitec branch.</p> <p> </p> <p><br />Account holder number: 141....114</p> <p> </p> <p><br />All my money transactions are through Capitec bank over R150.000 transaction I did for the past 2 years. Last week on Thursday 2nd of March 2017, I went to Capitec Bank Cosmo City Mall and I wanted to apply for a credit card. I was attended by Buhle Sali and she called her colleague Patricia Moeng they both took my documents copies which I had including my bank card and told me that my permit was invalid.</p> <p> </p> <p><br />The next day when I wanted to withdraw a certain amount on my account I couldn’t do so. I then went back on Saturday 4th 2017 and Patricia Moeng attended me again she told me that I need to open another account. How can I open another account yet I already have one which they sent to be blocked or cancelled. She then said she will follow up on Monday 6th of March to have the account unblocked again.</p> <p> </p> <p><br />If my account is cancelled because of my documents I am already following up with home affairs and just because I am a foreign I wasn’t even informed that the account is cancelled with funds on the account.</p> <p> </p> <p><br />I would appreciate if I can take my money on my account which the bank is holding or took from me and will open an account somewhere else, there are so many banks around.</p> <p> </p> <p><br />I am sad to say that despite all this, I thought Capitec was the best bank but after what I am currently experiencing, Capitec doesn’t care of their clients no follow up (call or email) no whatever. So why does the bank have consultants yet they don’t even know how what their job is. If the bank doesn’t want to give me back my money you can deposit is to the two ladies accounts who attended me (Buhle Sali & Patricia Moeng) just to thank them for what they did.</p>