1 reviews | Active since Sept 2020
Disgusted by Capitec staff
Goodday
I have received no feedback since my ***** case was logged on the 22 February. My pensioner mom drew money from the Capitec Bank ATM in Southdale Johannesburg and was ****med at the ATM outside the branch.
They have not contacted myself or my mom in more than a month. I have laid previous complaint's on hello Peter and with Capitec complaints. I have sent messages to Gerrie Fourie, Mr Motlapo and Mr Letsoalo with no response.i have not paid my rent and am staying at the old age home with my mom.
R9000 is alot of money and it doesn't seem like my 15 years Banking with Capitec makes a difference when almost a million has gone into my account.
I am very angry and disappointed in capitec and it's management.
This is unacceptable and I want my money asap.
There is no cameras no security no ***** hotline and nobody could assist my mom in time to stop the card
My name is Sameeha Stapelfeldt
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
I spoke to the regional manager of the Southdale branch Capitec Bank and he promised to call me back yesterday afternoon and he did not honour his word.
I found out yesterday at the branch that my case was closed and I was informed via SMS which did not happen on the 21st March.
They say the funds my pensioner mother was ****med with cannot be refunded as the pin was used. No investigation was done and we were not interviewed by SAPS or Capitec Bank.
How is this possible. I don't understand how one of the leading banks in SA can treat their customers so unfairly.
I want my T9000 back as soon as possible please.
The whole procedure and protocols played out by Capitec goes against the CPA and the NCR.
The branch **** and so did the staff and the processes were not followed accordingly as stayed to us the clients.
Do I get the political party's involved in this horrible treatment.
No phone calls were made to us and no one no promises were kept.
I spoke to the regional manager of the Southdale branch Capitec Bank and he promised to call me back yesterday afternoon and he did not honour his word.
I found out yesterday at the branch that my case was closed and I was informed via SMS which did not happen on the 21st March.
They say the funds my pensioner mother was ****med with cannot be refunded as the pin was used. No investigation was done and we were not interviewed by SAPS or Capitec Bank.
How is this possible. I don't understand how one of the leading banks in SA can treat their customers so unfairly.
I want my T9000 back as soon as possible please.
The whole procedure and protocols played out by Capitec goes against the CPA and the NCR.
The branch **** and so did the staff and the processes were not followed accordingly as stayed to us the clients.
Do I get the political party's involved in this horrible treatment.
No phone calls were made to us and no one no promises were kept.