Disgusted by Capitec Services

Very disappointed, disgusted by their service at the ***** department. Well thought that Capitec could cater for us people how cant afford much. More especially that im a student, the money I'm spending to plead with them to transfer my money back is heart breaking and disturbing. Failing my modules because of stress is beyond.💔

Moral of the Story:

I was transferred R3800.00 to Nicole on the 25th of September 2021 using my capitec banking app. Nicole said i should use her number to send the cash, only to find out that the number she's using is a recycled number and the number was linked to Mr Se****di's Account so nicole didnt receive the money. The money went into that other guys account (person i dont know) . Immediately called the ***** department and explained this to them and they said they'll get back to me. And guess what ? First things first that they said was " they'll be a fee of R7.00 that will be deducted from your account for service ". (People are after money!)

So they tried calling the number and nicole answered and explained the same story to them, they got back to me and told me Nicole is not Mr Se****di (which i know obviously, explained that to them 300000 times😑) they said they'll try an alternative number but they failed.

I did the Job for them. Managed to get This guys relative number on Facebook and contacted the person to please allow me to give her number to capitec so that they could tell her the story. But they refused to take her number.

26 September i went to the nearest branch which was in Vangate Mall, explained the story to them and they couldn't help because they also called ***** department (Very same people who couldnt help me). So i was advised to open a case, okay fine went to the police station in Athlone and the cop told me i couldn't open a case agaisnt this person because we haven't contacted him yet and his not aware of this transaction so i could just ask the head department to transfer my money back. With that i should have an Affidavit (which i did).

Cut story Short. Im sitting with 4 Affidavits without help from Capitec ***** department!!!! Was sent to court , got to civil court and didn't get help.

Bare in mind im using my own money for transport from Malmesbury (My College) to VanGate from vangate to Athlone at Athlone i was sent to Wynberg so much money for transport and haven't received help until now!!!!

All the cops are telling me and legal aid advisers that the bank is selfish and they are arrogant because an affidavit results as a legal document since its under oath. If im lying i could obviously get arrested there's nothing else that's needed.

Failing to understand how long i should wait for my money to be reversed back. But the money is frozen and the account holder doesn't even know that he has money in his account because Nicole has been receiving his sms transactions he knows nothing 😑😑😑

****ed,Angry and very Disappointed!! Could capitec please send my money back so that i can close my account and have nothing to do with them anymore!!!!💔💔😑