Disgusted by Capitec service

Good day , I would like to report a pathetic service received from Capitec ‘ I am disgusted by the banks service ‘Capitec authorised an online purchase on my account on the 29th December while my card was in my possession ‘I reported the matter and I was told to destroy my card n new card will be reissued at my cost where’s this is their useless , unsecured account , they ALWAYS ALWAYS have a SYSTEM GLITCH ... I want my refund today not after 10 working days it’s long over DUE !!! I want my money as in NOW , Capitec cannot keep my money with no interest , whereas they lend people money n it accumulates interest