Disgusted by Capitec Funeral Insurance

When you lose a mother the last thing you need is taken from pilar to post unnecessarily. I recently lost my mother, whom I had taken a funeral cover for at Capitec bank. When I lodged the claim they rejected it claiming that the documents were unclear. What is most pecu**** with this claim is that my father used the same documents at ABSA to lodge his claim and it was paid very swiftly with no hustles. We lodged a claim with Old mutual using the same documents and they also paid with no issues.

Which begs the question, at which stage did these documents magically become unclear.

For the sake of sequence clarity my father's claim was lodged a few days after my back and forth with Capitec Funeral Insurance.

It's very clear that Capitec Funeral Insurance has taken a stance to frustrate me and my family during a very trying time in our lives. The case number that i was given by Capitec is ***6