DISGUSTED BY CAPITEC CALL CENTER

I have been banking with this organisation for a very long time. There cell phone application has been giving problems and I changed back to Internet Banking. I had a problem with the token and my account got blocked. I phoned the call center this morning 5 times and received disgusting support. Considering the above I had to answer security questions one of which included "Are you using Mobile Banking". My answer no. I was told my answer is incorrect and that I should have said "USSB". WHAT **** IS THIS!

I phoned back 4 times after this and insisted on speaking to a supervisor, becoming more and more furious as I am placed back in the call queue.

My problem is unresolved and I now need to go to a branch at month end.

My next steps: I AM CLOSING MY ACCOUNT AND TELLING EVERYBODY ABOUT MY WONDERFUL EXPERIENCE THIS MORNING.