Disgusted by Capitec Bank

Below is the email I sent to Capitec's Client Care on the 4th May 2022 and till today 13 May 2022 there hasn't been any response so I guess it's a norm at Capitec of not giving a damn about their clients.

To whom it may concern,

On Wednesday 4 May around 15:45 I went to to Makhaza, Khayelitsha Capitec to deposit money at the Capitec ATM. One Capitec ATM that does deposits next to that branch. I got to a long line that I'm already used to from Makhaza as there are alot of people there for one ATM to do deposits and I was aware that at times one could go into the branch to do deposits when it's too busy.

Nevertheless around 16:20 the ATM wasn't taking anymore deposits. The long line of people was very frustrated as we had already been there for a long time. I went to tell one of consults, a tall lady with long hair who was at the door most of the time around past 4pm, told her the ATM is no longer doing deposits. She said we must ask people to withdraw from that ATM cause it's full of money being inserted. Most people were there to deposits so I asked her if there is no way we can be assisted inside she said no we must wait for the ATM and ask people to withdraw from that one instead of the one next to it and there is nothing they can do inside. I was shocked as some people they know or something could deposits and it looked like people who worked at that particular center.

We stood and asked people all around to withdraw there until almost all of us gave up as I left at 17:40. I believe this was fully wrong and some people were desperately in need to send their loved ones money. Some complained that this isn't the first time this has happened. The worst part was when the time was 5pm and the staff was leaving and some shouted that yhoooooo they are leaving us here not even checking if the ATM is back to normal or something. This was distasteful. I opted to write to client care instead of social media cause I trust something will be done to fix this. I will wait for a response.

Disgusted, Luyolo Lupondo ***