Disgusted by capitec bank

<p>I'm so disappointed by capitec bank. I have been a faithful client of them since 2012. My loan account was handed over to vetex solutions for collection without my knowledge. I was surprised when I got a call from vetex saying they want to make payment arrangements on behalf of capitec bank. When I asked why my account was handed over nobody knew why even the lady who called me didn't know why. I made the arrangements with vetex and on the 25th vetex debited my account and capitec also debited my account that's when I knew something was wrong. I phoned capitec client services to ask about this and they transferred me to the loans department who confirmed that my account was never handed over and that my account was up to date. I called vetex to inform them about this and a lady by the name of Pertunia said she will call me after her investigation. I went to capitec mamelodi branch to check for myself and a consultant by the name of Thabiso helped me and checked my profile and it didn't show any handed over information and that my account was up to date. After a week Pertunia called me to inform me that it was a mistake from capitec and my account was handed over by mistake because they checked and I never missed payments. I was relieved even though nobody from capitec phoned me to apologise for their mess. Yesterday I went to capitec in mamelodi and they told me my account was handed over again. How can an account be handed over twice in 3 weeks? I can't take this anymore as my name is flagged bad at ITC because of capitec. Capitec must take responsibility for their mess and fix it. I am so stressed about this because my husband doesn't trust me anymore he thinks I was not paying this account. I am so disgusted by capitec and I don't want anything to do with them anymore. </p>