Disgusted by capitec and the agents

Worst service EVER!!!!!!!!!!!!! So i log into my banking app and find that 99.99 has been deducted from my account noted as Uber SA Help.uber.com mind you I did not receive an SMS (Money out) I call the call center and was advised that an online purchase has been made on my account my card has to be blocked and a replacement card will cost me R70...... than I get put through to the ***** department and speak to a lady after holding for like 10 minutes if not more..... she now tells me that this will have to be investigated and I will be charged another 80 for return fee.......

when arguing these fees she then drops the line in my ear how rude can you get...

first, we were inconvenienced with the app and everything that was down now monies go out of your account and it is your fault you have to pay more to capitec and still get the line dropped in your ear........ such amazing customer service right....

so here goes this is my reference number ***5.... I refuse to pay for a replacement card I refuse to pay your "return fee" and I want my money back in my account, please to you, 99.99 is not a lot of money but it's my kids bread money

capitec you have lost me as a customer I had so much faith in you but you have seriously let me down

mind you this is not the first time I'm losing money hey, the last time I paid 400 into another account by error and what did my amazing bank say because its an immediate payment they cant assist me.

this has happened to standard bank client, fnb client and all other banks and their banks were able to assist the valued customer and help them get their monies back.

wish I could say the same about capitec bank.