Disgusted by Capitec

I was promised by Capitec after I have forwarded my complaint to their regional manager Khanyisa that the card replacement charge will be refunded.

I was told by Khanyisa that I needed to go check at the branch if the charge has been reversed and I did just that multiple times. Last week when I came to the branch at chris hani I helped by the consultant by the name o Kabelo he called some department after checking and confirming that the reversal was done on the 24th of July 2020 and on the same day the account was debited the same amount in question. The department called by the consultant asked for the email of some sort. Kabeli then took my contact number and he promised to call me before end of business day which he did confirming that he was told the reversal will be done the following day. This issue is coming back from the 24th of July 2020. I have been a client of Capitec for more than 10 years and this is what I'm getting back for being a loyal customer