Disgusted by Capitec

On 25/07/2019 I visited a Capitec ATM to withdraw funds from my account. Time : 08:50 Transaction ID : *** The ATM told transaction declined due to insufficient funds however funds went off from my account and I received an sms on the phone. No funds dispensed by the ATM at all

Time : 08:51 Transaction ID : *** The ATM told the same thing, I then tried a lesser amount. No funds dispensed by the ATM

Time : 08:52 Transaction ID : *** The ATM told me the same thing, no funds dispensed by the ATM

I decided to call the Capitec employee to find out what is going on. The employee took me inside to check on the system and confirmed that funds went off. The call was logged with the head office on reference number ***2 and I was told to come back after two days.

This morning (27/07/2019) I went to the branch only to be told that Capitec cannot do anything about my loss.

That is not acceptable as your ATM did not dispense funds to me. I need my money ASAP. Failure to attend to my case will lead me to go to Omburdsman

I need my money