disgusted by bad service of charging settled account

<p>I had a loan with capitec bank , when they give a loan. They automatically open a savings account to transfer money in there. I settled the account long ago ,don't remember which year. I asked them to closed both accounts at campus square branch. They confirmed then than accounts are settled and closed. Lately I decided to go and open savings account , the lady who was assisting me. She Said , she will give me the old account number and just change the surname. And issue me a new card and she also confirmed I am not owing them anything. But they will have to charge me for the card. Yesterday deposited 800 all of a sudden , I am told I am owing them. Please help because I know for the fact both accounts where settled and closed.</p>