disgusted at funeal service

I am disgusted at the Funeral Cover from Capitec Bank,1st when I went to the branch no one knew what is going on with regards to claiming. My documents were submitted at about 11 on Friday the 21st of December 2018 when I called later on the day I was advised that the documents were not received I then forwarded the documents myself.On Monday the 24th of December upon calling for about 20 time asking the progress of my claim I was advised a 16;15 that the claim has been sent to forensics and it will take about 7 working days for my claim to be resolved.My father will be buried on the 27th of December 2018 this date was set along time ago.Now because of this unacceptable service from capitec I am forced to bury my father In a very shady manner because my insurance company is busy with its investigations, investigations that I was not advised of .It is so easy for us to pay for the funeral policy and be told a claim will only take 4 hours yet I have not received any payout.I am utterly disgusted in this service. 4