DISGUSTED AT CAPITEC BANK SERVICE LEVEL

I took a loan of R207 000 in August 2017 on 27% interest. The repayment was R6894,98 for 60 months. When I realized that I'm actually paying way more than the people who took the same amount and on 27% interest, I asked them in Jan 2020 for a settlement amount to my surprise it was R217 000 (this amount was only sent to me in Jan 2021 after writing numerous emails to them). I have already paid R195 000 and I am no longer going to take 60 months to settle my account so R217 000 was not the amount I was expecting at all, this tells me I was right to say the interest is 50% not 27%. When I queried the settlement amount, they handover my account and I now owe R223 000. I am not happy with this I think Capitec is taking me for a ride. WHEN ONE SETTLES THE ACCOUNT BEFORE THE AGREED TERM THE AMOUNT SHOULD BE LESS

Sometime in 2018 I asked them not to deduct (I had to pay my daughter's fees} and deduct double the next month but they said they will deduct reduced repayment for 6 months then they added R42 000 on my account. R15 000 loan for 6 months you pay R42 000 back. They give you another loan when you only asked them not to deduct and deduct double the next month.

I do want to pay the interest but I would like them to re-calculate and give me the correct amount so I can pay and finish the loan. I want correct calculations before I report this to Bank Ombudsman.

Credit card account was not behind had no arrears I am no longer using it as they have closed it even though it's up to date but they still add interest on the balance even though I am not using it. As consumers I feel we have to be protected from this broad ****************.