YG
Yvonne G
1 reviews | Active since Mar 2021
23 Mar 2021, 17:47
Disgusted and Disappointed
I am disgusted with the customer service. There is no compassion. I wonder how they treat their clients who do not pay their loans at all because the one’s who are trying despite their financial circumstances are given the cold shoulder. Now they want to hand them over to lawyers yet they are making some payment. Huge regrets
Helpful (0)
Replies (5)0
Replies (5)
Capitec Bank's replyOfficial
23 Mar 2021, 19:02Good day Yvonne
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply23 Mar 2021, 19:02
Official
Good day Yvonne
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
YG
Yvonne G's updateReviewer Update
25 Mar 2021, 16:29Good day
It seems that you also do not read emails that is rep**** to you on. I have a huge concern on the way you manage your complaints
It seems that you also do not read emails that is rep**** to you on. I have a huge concern on the way you manage your complaints
YG
Yvonne G's update25 Mar 2021, 16:29
Reviewer Update
Good day
It seems that you also do not read emails that is rep**** to you on. I have a huge concern on the way you manage your complaints
It seems that you also do not read emails that is rep**** to you on. I have a huge concern on the way you manage your complaints
YG
Yvonne G's updateReviewer Update
08 Apr 2021, 16:10Good day
Subsequent to my complaint which i am of the impression was resolved. I have yet again have a dispute with the service with this bank. I have sent two emails to the complaints management with no response or feedback despite me saying the query was urgent. I am now at my wits ens with the service and this leaves me no choice but to go to the media and newspapers
Subsequent to my complaint which i am of the impression was resolved. I have yet again have a dispute with the service with this bank. I have sent two emails to the complaints management with no response or feedback despite me saying the query was urgent. I am now at my wits ens with the service and this leaves me no choice but to go to the media and newspapers
YG
Yvonne G's update08 Apr 2021, 16:10
Reviewer Update
Good day
Subsequent to my complaint which i am of the impression was resolved. I have yet again have a dispute with the service with this bank. I have sent two emails to the complaints management with no response or feedback despite me saying the query was urgent. I am now at my wits ens with the service and this leaves me no choice but to go to the media and newspapers
Subsequent to my complaint which i am of the impression was resolved. I have yet again have a dispute with the service with this bank. I have sent two emails to the complaints management with no response or feedback despite me saying the query was urgent. I am now at my wits ens with the service and this leaves me no choice but to go to the media and newspapers
YG
Yvonne G's updateReviewer Update
20 May 2021, 16:43I am once again stressed out with the consultants calling me and sending me emails to hand the account over despite me making payments every month.I have rep**** to the email and copied the contact centre business support twice now with no courteous reply or call. I am so sick and tired of the way this bank operates. There is no system in place. I can only pay what i can afford. I cannot go and ***** the money to make the bank happy. Get your system in order. I made an arrangement and now you threatening me with legal action?? Even the court of law will be disgusted with this.
YG
Yvonne G's update20 May 2021, 16:43
Reviewer Update
I am once again stressed out with the consultants calling me and sending me emails to hand the account over despite me making payments every month.I have rep**** to the email and copied the contact centre business support twice now with no courteous reply or call. I am so sick and tired of the way this bank operates. There is no system in place. I can only pay what i can afford. I cannot go and ***** the money to make the bank happy. Get your system in order. I made an arrangement and now you threatening me with legal action?? Even the court of law will be disgusted with this.
YG
Yvonne G's updateReviewer Update
25 May 2021, 17:33I have still not had the courtesy of anyone resolving this issue. From the 3 months arrangement the debit order of R3000 has not come out off my account. Yet again i am saddled by bank charges for insufficient funds. I am ****ing at my wits end with this bank. If i do not hear from anyone i will take this matter to higher persons
YG
Yvonne G's update25 May 2021, 17:33
Reviewer Update
I have still not had the courtesy of anyone resolving this issue. From the 3 months arrangement the debit order of R3000 has not come out off my account. Yet again i am saddled by bank charges for insufficient funds. I am ****ing at my wits end with this bank. If i do not hear from anyone i will take this matter to higher persons