Disgusted

I am glad im not a client. My brother who disabled and bedridden was unable to find his card last Sunday 07/08/2022. I immediately assisted in blocking the card. My mum who is a pensioner and the caregiver to my brother visited the Durban, Phoenix Plaza branch on Monday the 8th. On Wednesday the 9th a manager did a home visit to have paperwork signed and took pictures of my disabled brother. My mum needed to pay the electricity bill and a R500 was requested from the account in the interim until the card arrives. A Nokulunga from the Cape Town branch was busy with this. She called my mum on Thursday 10/08/22 & 11/08/22 stating she would be contacting me to transfer the R500 which I would ewallet to.my mum. To date I have not heard from her. Disgusting service from her. Then there's a Nadine from Capitec, Phoenix Plaza. No Help at all! My mum sat with her yesterday Sunday 14/08/22 and she promised my mum she would update her today. My mum emphasized that she is desperate to pay the electricity bill. Today 15/08/22 at 12.24, I call Nadine to enquire why my mum had not heard from her. Her reply "oh I checked this morning and no feedback yet from Cape Town". What a heartless person! No seriousness towards her job. No urgency in pushing until she sees a happy client. My mum is 69 yrs old. Capitec Is this how you handle queries? Is this how you treat your clients? All we asking for is a new card. It seems like you unable to transfer R500 to my brother and mind you its his money. Cape Town your service is pathetic! Nadine and Capitec Phoenix Plaza your service is pathetic. Don't treat your elderly and disabled clients with such don't care attitudes. Prioritize every client like they your only client. I will never ever join Capitec Bank. Proudly FNB.