1 reviews | Active since Dec 2016
Disgusted
<p>Due to the bank being offline on Sunday, drew money from ABSA ATM but was not given the money as the ATM showed an error code. On checking on Monday, the amount of R1300.00 was deducted off my account. I am told it can take up to 30 days to get this money refunded back to me. I am totally disgusted, what are we supposed to do now!!! Now have no money for Xmas, food or petrol.</p>
I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I sincerely hope so as I cannot wait 30 days to have this money reversed. It is Xmas and am now stuck with no money. I am sure there are alot of people that had the same problem as the gentleman at the ATM next to me also tried to draw money from the ABSA ATM in Winkelspruit and also did not get money. It is a different story if it was a small amount of money but we are not out of pocket for R1300.00. The process needs to be sped up as waiting 30 days for the money to be reversed is not acceptable. Not our problem that Capitec was offline.
I sincerely hope so as I cannot wait 30 days to have this money reversed. It is Xmas and am now stuck with no money. I am sure there are alot of people that had the same problem as the gentleman at the ATM next to me also tried to draw money from the ABSA ATM in Winkelspruit and also did not get money. It is a different story if it was a small amount of money but we are not out of pocket for R1300.00. The process needs to be sped up as waiting 30 days for the money to be reversed is not acceptable. Not our problem that Capitec was offline.
Dear Ms Van der Merwe
As per our telephone conversation, please be advised that the issue has been resolved.
Should you require further assistance in this regard, please do not hesitate to contact me.
Kind regards
Nondi Tsholoba
Dear Ms Van der Merwe
As per our telephone conversation, please be advised that the issue has been resolved.
Should you require further assistance in this regard, please do not hesitate to contact me.
Kind regards
Nondi Tsholoba