disgusted

I visited a branch in Phokeng Mall(Rustenburg,NORTH WEST), where I received an inhumane treatment, by one of the agents. I complained via email. The branch manager and her regional manager refuse to provide me with a written apology as I have requested. They insist that I come into the branch and give a written statement which I refused to do since I believe my email is sufficient to start the disciplinary process against that agent who assisted me.

If this is how your business operate I guarantee you that you are bound to collapse, as you will lose a lot of clients because of the mannerless, unproffesional people that you appoint. I am further disappointed in your so called regional manager as he/she displays no sense of responsibility and lack of business acumen. I deem his or her behavior ***ardly and it shows me that his/her ego is bigger than the business and its clients.

I still want a written apology from the bank, I am not prepared to accept anything else. if it means you deliver it to my work address or you post it on my facebook page so be it. Continue to show me the middle finger I will take my complaint to the ombud. I am on the verge of creating a storm on social media so please don't tempt me.