NM
Nolwazi M
1 reviews | Active since Jan 2016
02 Apr 2016, 16:53
Disgusted
Went to the bank today to apply for a loan as it was an emergency but i was told to get an FNB January statement as they need my salary from there.I closed my bank account with them when i changed to Capitec.<br> I cannot get a January statement from them anymore.Now what am i suppose to do?<br> I sat at the bank for 2 and half hours to be told i need to get that statement.<br> I am really disgusted and i need an explanation from someone please or i am closing my account.
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Capitec Bank's replyOfficial
04 Apr 2016, 09:57Hello Nolwazi1234,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Please accept our apologies for the poor service experience you had!
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Please accept our apologies for the poor service experience you had!
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Capitec Bank's reply04 Apr 2016, 09:57
Official
Hello Nolwazi1234,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Please accept our apologies for the poor service experience you had!
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Please accept our apologies for the poor service experience you had!
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank