PS
Penny S

1 reviews | Active since Jan 2019

28 Jan 2019, 12:47

Disgusted!!!

1 star because I had to. The staff at Capitec Bank seem completely *********** of doing anything correctly. First my husband gets a supplement card for me on his account, they give me a card but then block his. We had to pay double bank fees to get him a new card because of there mistake. Then Saturday I went to deposit cash into my account only to be told someone in Capitec has changed the account holder, it's no longer my account they have now put my husband as the account holder and I cannot do anything on MY account. I did not authorize any such changes on my account or give permission to anyone to do anything. How dare they change any details without permission. What else are they altering without permission???

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Replies (1)
Capitec Bank
Capitec Bank's reply29 Jan 2019, 09:26
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.  Sugeibah Ganief will take ownership of this investigation and will provide you with feedback within the next 5 working days.  I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,