TS
Theodore S
1 reviews | Active since Nov 2015
17 Nov 2015, 11:55
Disgusted
Its utterly disgusting how there can still be such rude consultants in this day and age. This morning a consultant calls me after I sent a message asking for help with restructing my loan repayment as I lost my job. The consultant told me how she doesn't care, I must make a payment, my interest has gone up so much its as if I haven't paid a cent yet they say if you lose your job cover half! I can't wait to get work & pay so pitec bank for good. A few months back they took all my money not the agreed amount and they refused to reverse atleast family could eat. I am utterly disgusted and saddened by how this bank has turned out!
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Replies (1)Capitec Bank's replyOfficial
17 Nov 2015, 16:09Hello verseklaw,
Please accept our apologies for the poor service experience you had!
Adwena Williams will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept our apologies for the poor service experience you had!
Adwena Williams will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply17 Nov 2015, 16:09
Official
Hello verseklaw,
Please accept our apologies for the poor service experience you had!
Adwena Williams will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept our apologies for the poor service experience you had!
Adwena Williams will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Best regards,
