DISGUST WITH CAPITEC ***** DIVISION

I reported a **** on my account, which went into a Capitec Business account of the ****mer, on 30 January 2023 to the Capitec ***** Division via telephone and received a reference number. On 31 January 2024 I did the requested affidavit (lengthy, in detail with screenshots etc) and opened a police case for a case number and sent the documents on the same day.

Two weeks later I follow-up and they claim to not have received the required documents. I forwarded the very same e-mail of the 31st January 2024. Soon after, I received an SMS that stated that they were awaiting the response from the other bank to which my money was *****ulently transferred.

I kept on following up and to my dismay, no one could tell me what was going on but to say "its being investigated". The final time I followed up I was told that the ****mers account was empty and my case was closed.

At no time did Capitec make contact with me, bar the 1 sms that actually means nothing, to keep me posted as to their investigation and their findings.

Capitec has been my preferred banking partner for many years. But this is unacceptable! Closing my **** and ***** report without communication and me sitting like a fool and thinking they have professionals that will be able to retrieve my money. But no, quite the opposite! Case closed!

As a disabled person, those funds were my livelihood!

If I was a millionaire would I have received the same treatment?

Disgusted is the only word that comes to mind!!