Disgust in service

Hello Peter

It is with utter disgust that I am writing this. I have been banking with Capitec bank for almost 8 years if not and they can't provide me with a simple thing such as an official confirmation letter.I have contact the call centre on the 10/05/2020 requesting for an official confirmation letter as the company I need to send it to specifically asked for an official letter from the bank stating I am a client.The consultant who I spoke to guide me on the App because according to her if she will send me the letter it will take two days. I even said to her it will be fine but she insist it will be better if we send it via the App. When I opened my e-mail after she had guide me to send it to myself it is not the format that the company want where I need to send it to. I contacted Capitec bank again on the 13/05/2020. The consultant who I spoke then said that Capitec bank doesn't give confirmation letter and it can only be send bank confirmation via the App.I even said I will go to a branch and her response was she doesn't know if the branch will be able to help me with a letter. We are currently facing a pandemic with no cure and to me Capitec in this regard doesn't seem to care about their customers .I also don't know whether they think they are dealing with stupid or illiterate customers because I requested a letter a few years ago from Capitec bank and I receive it and there are no institution that cannot provide a letter to they customers . I just need to know why is it so difficult just to confirm I am a customer at Capitec bank with a date and signature or stamp from the bank.