disgust in customer service/level of service

Ok so I bought electricity using cell phone banking. At 9pm on the 7 March. I entered the meter number incorrectly . Then I called the number on that notification and the lady said she can't do anything I must call eskom. I called eskom and they said they can't do anything I must go to the rent office and they can correct it. Now the rent office is saying capitec refunds the money. The lady at Capitec blatantly told me that she is unable to help me. I have now spent money ( R50 airtime) and time to go and try an correct it only to find out that Capitec was suppose to resolve the issue. I am extremely disappointed with the level of service and the fact that I had to spend so much airtime and still have nothing resolved!