Disgruntled customer

Unfortunately I have to give a star, but right now Capitec Bank do not even deserve 1 star. My husband is a capitec client, and up until Monday was still able to use his Capitec app. Unfortunately his phone picked up a virus and he had to reset his phone completely. Since then he has been trying to get the Capitec banking app to work. At the branch he is told his phone is too old and he has to get a new one. I have just been on the phone to customer support and get told that if the phone no longer supports their new version of the app - he can't have the app!!

We have a small home industry business and the income from it doesn't support the cost of purchasing a new phone. It is currently just assisting to keep food on the table. How can the bank update their app and then casually say if the device doesn't support the app you can't have the app on your phone???? Why do updates that has such a massive impact on their customers?? Apart from the phone app problem - they no longer have tellers to take in coins! To put money in your account you have to exchange the coins at retail shops and pray they will exchange it for notes so you can deposit it at the atm. Capitec just doesn't care about their customers!!!!!!!!!!!!