1-Star Capitec Bank Review | Hellopeter

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IG

1 reviews | Active since Sept 2019

11 Sept 2019, 10:17

Disgruntled Client - Call ***

Call Refence - ***1 Called Capitec with regards to a R100 pending transaction, dating back to 23rd of August 2019. This pending amount has already been deducted from available balance and is still pending.

When I called them, I spoke to Valentine Dlamini who was very abrupt and couldn't even assist me. Instead he said I should email him. I emailed him on the 3rd of September 2019 and till today, I haven't received a response from Capitec. I can't believe this is the service they provide to their clients.

Query Number 2: I also did a credit check and noticed that Capitec has listed me. I checked with them at branch level and they advised that they cannot see anything. I called customer care and they advised me that I will have to send an email to CCSenquiries which was done in May 2019. I have yet to receive a response from them.

I am so applaud at the service I am getting with them and I will definitely be looking for another bank.

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Replies (7)

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Replies (7)

Capitec Bank's replyOfficial

11 Sept 2019, 11:56

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Best regards,

Capitec Bank's reply11 Sept 2019, 11:56

Official

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Best regards,

IG

Ismail G's updateReviewer Update

17 Sept 2019, 13:42

Good day,

I am still waiting for a resolution with regards to my R100 that has been deducted off my account.

Your exact words "I trust that this situation will be resolved to your satisfaction." This is definitely NOT the case.

IG

Ismail G's update17 Sept 2019, 13:42

Reviewer Update

Good day,

I am still waiting for a resolution with regards to my R100 that has been deducted off my account.

Your exact words "I trust that this situation will be resolved to your satisfaction." This is definitely NOT the case.

IG

Ismail G's updateReviewer Update

27 Sept 2019, 12:20

Hi there,

i'm still waiting for your feedback?

Is this the way Capitec deals with it's customers?

IG

Ismail G's update27 Sept 2019, 12:20

Reviewer Update

Hi there,

i'm still waiting for your feedback?

Is this the way Capitec deals with it's customers?

IG

Ismail G's updateReviewer Update

08 Oct 2019, 10:22

Good morning,

I'm still waiting for feedback

IG

Ismail G's update08 Oct 2019, 10:22

Reviewer Update

Good morning,

I'm still waiting for feedback

IG

Ismail G's updateReviewer Update

22 Oct 2019, 11:11

Hello Capitec.

So I got a call from you guys with regards to my concern and that was it!
No follow up, no response as to why R100 was deducted from my account.

This is totally unacceptable!

IG

Ismail G's update22 Oct 2019, 11:11

Reviewer Update

Hello Capitec.

So I got a call from you guys with regards to my concern and that was it!
No follow up, no response as to why R100 was deducted from my account.

This is totally unacceptable!

IG

Ismail G's updateReviewer Update

22 Oct 2019, 11:12

My number to reach me is ***

IG

Ismail G's update22 Oct 2019, 11:12

Reviewer Update

My number to reach me is ***

IG

Ismail G's updateReviewer Update

08 May 2020, 23:53

Hi there,

I am still waiting g to find out why R100 was deducted from my account?

It's been over a couple of months now and still Capitec does not have the decency to respond to a client of theres.

IG

Ismail G's update08 May 2020, 23:53

Reviewer Update

Hi there,

I am still waiting g to find out why R100 was deducted from my account?

It's been over a couple of months now and still Capitec does not have the decency to respond to a client of theres.