Disgruntled capitec client

Couple of weeks back i realised my app wasn't working i couldn't see my savings account, after some days i went to a nearby branch to enquire i was told my account was blocked and i should come back again to hear the reason however, it was ***** related😲. Couple of days later i go back to capitec and I'm told an account linked to mine was suspected to have committed ***** hence the blockage of my account, i was told i had to bring an ID copy and an affidavit explaining why a certain amount of money was sent to me in order for my account to be active again. What puzzles me about this case is that, capitec investigated their client, found she wasn't guilty for anything then they unblocked her account but for some reason i still have to explain the money i recieved from the client whom they have resolved the case with. Firstly Capitec did not notify me about anything pertaining to a ***** and my account being blocked before they even did it i had to go find out for myself, secondly capitec resolves the issue they had with their client and unblocks their account but they will not unblock my account because i am still expected to explain, explain what and why exactly? Because the issue has been resoved, why am i still an accomplice to a solved "crime", why did capitec not ask their suspected client all these questions and let them be the one doing all the explaining and affidavits? Why is Capitec making life hard for me???????