Disgruntled and dismayed

<p>Good day</p> <p>I recently transferred an amount of R2800 to my colleague via the mobile banking, however used the incorrect number which was not her's.She then informed me that she had not received the money as it was not reflecting on her account at all, I showed her the notification SMS of the money going out of my bank account and she then told me that money was sent to the incorrect cellphone number. We then immediately called the person to inform them of the error that had occurred and he confirmed that he got the money and had used it unfortunately.</p> <p>We called the contact centre to try and assist with resolving this query on the 8th of May and they told us that they would not be able to assist as the other customer has already used the money and they can’t reverse it without his consent. The contact centre referred us to the branch to try and get more help as they could see the transaction on their end but cannot reverse the money or do anything as the customer’s account had no money anyway.</p> <p>Reference number for the call: ********** 9.</p> <p>We tried to liaise with the customer thinking he informed us that he would only be able to return this money back month end when he gets paid. We called him yesterday but his phone went through to vmail which clearly indicates that he does not want to pay the money back even though he had made arrangements for month end. I am sooooooo frustrated at do not know what else to do as I had hoped that he would keep his promise as the money does not belong to him at all.</p> <p>We went into the branch in Cape Town CBD and spoke to Warren Harris, the branch manager who informed us that we would have to open up a case with the police and that there is absolutely nothing that he could do on his end for us to resolve this matter. How wonderful??!!!Just like that??!!!No effort made at all at the branch for us.</p> <p>I am extremely disappointed and hurt by this incident, Yes I understand that we are at fault for sending the money to the incorrect number however feel that as a loyal Capitec client they should have done more or made an effort to try and sort this issue out as this is a lot of money for me and i need it desperately this month to cover my bills. I feel that Capitec should find a way and get involved in such as they do know that we all humans and therefore human errors exist. The core function of any bank is to meet the customers’ needs so in this case if the bank that we bank with and so "trust “is not able to do anything how on earth should we continue banking with them as nobody plans to use an incorrect number when using cellphone banking especially if its huge amounts of money like this as this is the first time making such a mistake. Without the clients there won’t be any Capitec bank if no convenience is provided to make our lives simple as they promise.</p> <p>I’m currently highly dissatisfied and stressed with the whole process of having to wait on the small claims court to come through for me mean while my debts need to be paid and i need to provide for us kids and Family. I can imagine how long this is going to take for to be resolved by the small claims court!!!!!I feel like this is just a horrible nightmare which was meant to make my life better!</p> <p>Nobody deserves to go through this over a small mistake which could be rectified If the bank works with its clients more closely and actually cares about them. This is the first worst experience I have experienced with Capitec in terms of their procedures and feel soooooo helpless at this point in time but to pray and hope God to rectify this mistake fairly as I have worked hard for that money for a complete stranger to just ***** it like that even though i sent the money in his "account “however it does not rightfully belong to him at all and he is also fully aware of it.</p> <p> </p> <p>When the mobile banking was implemented there should have been other measures and ways of intervening with such awful situations for your clients liek other banks do have. Why is it that Capitec does not get involved but they fully support the service to their customers and are aware of such incidents that are made by accident and ensure they do their best to assist their clients with these problems t rectify these incorrect mobile banking transactions. I would highly appreciate it if you could investigate this on your end and assist in getting my R2800 by the end of the money so that I can sort out my Life and provide for my family. reference number for the branch complaint : ********** ********** 227</p> <p> </p> <p>Capitec's mobile banking is absolutely not safe for such cases and the bank is not living up to promises and standards of offering better banking options if they unable to get involved and resolve such financial queries. I am Disgruntled and dismayed by your banking procedures and lack of help/compassion from your employee’s/staff members!!!Please assist in sorting out this messy awful mistake before by end of the month. I have no idea how I’m going to be covering my bills end of the month.</p> <p> </p> <p>#HowCan YouAssistPlease??????</p> <p> </p> <p> </p> <p> </p> <p> </p>