disgruntled AND DISGUSTED

I tried to activate this new App they have for remote banking, and it turned out to be the worst mistake i could have ever made. I have been trying to use it for over a week, and it does not work, so I went back to the branch to ask them to deactivate it as it is affecting the way i normally do my internet banking (the token) when i get there they tell me i have to pay R60 for a new token. why would i pay R60 for a token that I already have...no one ever told me that by activating the mobile banking App, i would no longer be able to use the token...and then they tell me that there are 2 tokens linked to my account, i explained to them that I lost my first token years ago and i went to the branch to get a new one, of which i was charged R125 and i have been using it ever since. now they say I have to wait 48hours before i can access my account because they have to escalate the problem.I HAVE TO WAIT 2 DAYS BECAUSE SUM1 DID NOT DO THEIR JOB PROPERLY, AND NOW I CANNOT ACCESS MY ACCOUNT!!! THIS IS OUTRAGEOUS! I DID NOT KNOW THAT LOW BANKING CHARGES MEANT COMPROMISED SERVICE!!! LESSON LEARNED! TIME TO SHOP AROUND FOR ANOTHER SERVICE PROVIDER! NOW I HAVE TO TELL MY CREDITORS TO WAIT 48HR