DISGRUNTLED

My credit card had to be stopped when I queried unauthorised transactions from my card, the issue was resolved. On the 03/03/2026, I went to the branch to get a card replacement - whilst still at the branch I checked on the banking App and the card status was still reflecting as 'STOPPED' and I raised this with the lady that was assisting me and she advisedthat I need to give it some time (switch off and back on). This morning I tried transacting using the card and that was not successful - the status is STILL reflecting as 'STOPPED'. I called the customer care line and upon checking it turns out that the same/new card has been stopped now I need to go back to the branch - FOR THE SAME THING WHICH I HAD INITIALLY RAISED. I FIND THIS HIGHLY UNACCEPTABLE AND SUCH AN INCONVENIENCE