Disgruntled!

Good day, I got debited twice on the 21 and 25 for my absa loan. To my surprise only 1 debit reflects under "debit orders". I received an sms from capitec acknowledging that they are aware of double debit and that it would be resolved. I then took an initiative to visit your branch in Kensington mall on the 16-7-19. I was then advised that I should complete some direct debit form. I left after waiting for too long, today I went back, the form is still not available. I asked the lady if I could call you directly, she said it is not possible, hence I am using this medium so you can call me directly and explain this discrepancies. I am considering closing my account with you after 12 years of being your client. Can someone who understand this please contact me asap. I will not be going to the branch again, everything must be sorted over the phone and emails, otherwise you can send a driver to bring the documents that needs to be signed. I will appreciate it if this matter is treated with the urgency it deserves.

Thank you very please.