Disgraceful,our money is not safe with these people

Worst bank ever,they wouldn't stop an unauthorised payment that was still pending , saying they need to investigate whether it's *****ulent and that I didn't accept the deduction from my account. Imagine telling your client,we need to investigate if it's *****ulent, when your client says it is, not even stopping the payment or even withholding the funds. Talk about zero customer service. Unlike Capitec I had I asked standard bank to reverse a payment that was debted twice and Standard bank immediately did it without distributing anything . Capitec ***** department don't give you a reference number to refer to ..it's like they call you a **** without saying it. When you contact them to give them proof it's ***** ,they say they will let you know what is needed. Slow response,no action, quite pathetic service. Seriously will have to take my business elsewhere with this no response from this company.