Disgraceful Service From Capitec and Skynet

At the end of December 2024 my wife used the Capitec app to renew her car licence disc payment was made in full and confirmed on the 2nd January 2025 today is the 27th January 2025 and after 25 days no disc has been delivered when we contact Capitec all they give her is an Incident number and to contact skynet the courier company well skynet are of no help they want a tracking or waybill number which Capitec did not supply us with. There are days we keep trying skynet they simply do not anwer their phones Capitec just keep saying they are investigating so we now have a vehicle that cant be driven as their customer service stinks and nobody can tell us where exactly the licence disc is purely pathetic service from both companies. as a capitec account holder perhaps its time to use another bank