Disgraceful service

To whom it may concern

On the 02 February I tried to purchase eskom electricity on my app and it denied me, I then turned to you Facebook messenger to seek further assistance and the consultant stated I should clear my app or clear cache,the person never asked about what device I am using but told me such. I was told to delete my app and the re after I couldn’t get back on and get stuck at step 4 sending the sms verification,I then turn to to log onto online banking from my desktop and failed due to the app not functional…which in my thought is really stupid of your system! Failed all that and stayed without electricity due to this ****,walked into you Burgandy branch Cape Town and they notify me that there was a mtn to Capitec issue…clearly no notifications sent out by your IT team to clients so we supposed to suck thumbs and wonder !! No joy at the bank and now I buy R10 airtime to call your call center and speak to Nwantini and asked her to call me back if the call cuts and she refused to assist now what the **** is this bank about? Hire ppl who are trying for a job And who can assist like me not ppl who cannot go the extra mile for someone in distress !!

I am expecting a call regarding this issues and getting my app damn working!!