DISGRACEFUL

I recently replaced my phone and need to update my banking app onto my new phone. I currently work overseas and therefore cannot receive my OTP as it’s connected to my South African cellular number and therefore need to contact Capitec in order to do this. In this day and age where WhatsApp is the preferred contact mode, international roaming is not necessary. When emailing Capitec customer service, they merely refer you to a landline contact number for me to call, which as you guessed it I cannot do!!!! It is therefore not difficult for them to call me (because they have done it before) in order to resolve the issue HOWEVER.. after receiving only one response from their customer service department, I have now sent numerous emails requesting assistance to which they don’t even bother responding to. At least 6 emails so far!! This I find to be disgraceful as I have commitments in SA which now cannot be fulfilled because I can’t make any payments!!!! I have responsibilities with children etc and Capitec have just thrown their responsibilities of being a responsible banking institution by the wayside!! I am very disgruntled in this regard and am very upset.