Disgrace: Capitec why are you allowing unauthorised entities to debit money from people's accounts

This bank is such a disgrace to the banking sector. They allowing unknown entities to debit money from my little brother's account. By the way my brother does not work, he depends on me financially. Today i put money to his account, 5 minute later the money has been debitted. Both the branch and the agents online were just useless. I spoke to Ziyanda vilakazi and this is the reference number for my call: ***