DISDAINED BY CLUELESS ROBOTS WITH VOICES CALLED STAFF

i am super disdained by the kind of service received from Capitec. I cant believe you employed brainless robots with voices that have no customer service clue. i made an online purchase from Amazon on the 25th and an amount or R1100.22 was reserved by Amazon on the 26 of Jan however they directly debited my account on the 31st leaving the initial amount on reserved payments. I contacted Capitec on Tuesday the 2nd of Feb to recall the payment. the first lady i dealt with did not even mentioned that i have to wait 7 days she said she logged then i will get an sms notifying me of payment. 72hrs later i phones another agent said she escalated, today i was expecting to hear when the money will be released, i got through a clue less robot who told me she cant see where the process is, there is no manager to assist me, there is no notes on the system to show where the process is, i must just wait for 7 to 14 (news flash 14 days now). I asked for the manager, she said the manager is not accessible, can she just give me the number for the complaints department(Talk to me about pushing the buck!). what happening at Capitec? do you have people working there or talking clueless robots? I WANT MY MONEY. AMAZON SAID I NEED TO DEAL WITH THE BANK, THEY TELLING ME THEY NEED TO DEAL WITH AMAZON..........REALLY???????????? I WANT MY MONEY, I DONT CARE ABOUT THE STUPID PROCESS. PLEASE I DONT WANT TO SWEAR. I WANT MY MONTY