DISCUSTING MISCONDUCT BY CAPITEC BANK!!!!!

Capitec decided to freeze my account and labeling me as practicing ********** activities on my account without gathering more information about the person who reported my account. I was in disbelieve when a consultant at Fourways branch told me that they do not request any proof from the person who made the claims about my account which I found it very concerning that someone can walk into a bank and make claims and the bank make decisions on the spot without even consulting me. How can a person that I have been supplying from 2021 with a trail of payments I received from her go to the bank and tell the bank I am a ***** and the bank took her side without consulting me - Did you guys not have any sort of qualifying question that you need to ask this complainants before taking their stories??? Now I have been thrown from pillar to post regarding my own money - having to make affidavits to support my truth. I have all the proof that I didn't de***** her. Worse of it all why are you not contacting her for making all this false accusations because she now have a products and I am being told they cant. Which baffles me because if you listened to her story from the beginning and decided to take action not to contact me and now I'm here to prove that I'm not a ***** and you cant even question her??? What kind of a mess id this???? I have all her payment notifications on SMS and my statement can back that up but NO its not sufficient you need proof of payment - the same proof of payment you never ask her when she came to report my account. I have now couriered her items and she received which I have prove that she has received them and the bank still cant do nothing about it....This is my damn business money and ya'll treat us like this.... Worse of it all they say I must be the one to ask her to go back to the bank and cancel the claims - and my question is what are you as a bank doing?? someone walks in make allegations about me and you do whatever you do why cant you now go back as part of your investigation ask her if did I not deliver. Nobody's money is safe with CAPITEC BANK because after discovering that someone can walk in the bank to make false claims about you they will just take action without notifying you. When you come with all evident to prove your innocent that to them is not sufficient. And yet we trust you with our money????