CF
Craig F
1 reviews | Active since Feb 2015
10 Jul 2015, 16:29
Discussing personal information outside work.
Good day<br> <br> I am a client at Capitec Bank, Mafikeng branch. and have reported that Mrs Lee-aan Theys and Mr Griffon Thomas are discussing my personal and private matters outside of work. Accusations of ********** activity are being discussed in and around my community and I do have proof that these above mentioned Capitec Employees are responsible for these stories being leaked. I am extremely disappointed in how privacy is dealt with at Capitec. IF I DO NOT GET A SPEEDY AND REASONABLE RESPONSE FROM CAPITEC WITHIN 48 HOURS. I WILL TAKE THIS TO MY LAWYER!!!<br> My complained reference number Capitec Bank gave me is: ***7
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Capitec Bank's replyOfficial
13 Jul 2015, 08:12Hello CraigoNw,
The statements that you make are seen in a very serious light, and definitely does not meet the core values of Capitec Bank or the service excellence that we pride ourselves on.
Randall Ramsden will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
The statements that you make are seen in a very serious light, and definitely does not meet the core values of Capitec Bank or the service excellence that we pride ourselves on.
Randall Ramsden will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Capitec Bank's reply13 Jul 2015, 08:12
Official
Hello CraigoNw,
The statements that you make are seen in a very serious light, and definitely does not meet the core values of Capitec Bank or the service excellence that we pride ourselves on.
Randall Ramsden will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
The statements that you make are seen in a very serious light, and definitely does not meet the core values of Capitec Bank or the service excellence that we pride ourselves on.
Randall Ramsden will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank