1 reviews | Active since May 2017

18 Apr 2020, 09:40

************** for previous default that was rectified

About 6 years ago I had a loan with capitec, I lost my job couldn't pay...a year back I cleared my name with the credit bureau and I am now a credit worthy consumer, I have a contract with telkom and a credit card with nedbank but when I app**** for a credit card at capitec it was declined but transunion report says I owe capitec nothing and the default that I had is been cleared. So why now am I being discriminated for somthing that happened years back which is now rectified?????? My credit score is well over 600 yet your banking app says its weak, I called the contact centre twice and the consultants are clueless as usual. It's fine thou I have now moved all my accounts to nedbank let them have my business. Should you wish to contact me my no is ***

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Replies (1)
Capitec Bank
Capitec Bank's reply20 Apr 2020, 09:21
Official
Please accept my sincere apology for the frustration you experienced as result of this incident. 

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank