FC
Frik C

1 reviews | Active since Jan 2015

22 Jul 2020, 09:41

************** against pensioners

I put last year some of my investment money over to Capitec bank because of the good service and good interest rate,and also monthly I put savings money over to my savings account by Capitec bank,but yesterday I want to apply for a credit card and they told me that they don't help pensioners for credit cards ,I receive 3 pensions since 2000 from gepf,now how can it be against their policy ???by any other bank will please to help me,but theit interest is to high,thats why I want to apply for one by capitec bank,I will be client on the 24/08/2020 a year and a month by them,they force me to invest my money and to closed my savings account ,their was months which I pay over R300 fees on my savings account,I also phone their client's service centre,were I was helping very slowly because they can t spelling my name and surname correct,but she can spell my id nr?I sk to speak to a supervisor to explain why they don t help me with a credit card,ater more then 12 minutes Mr Johnson supervisor explain that the CEO policy is against pensioners to give them credit cards,I am 55 years old now,Mr Gerrie decision,well now I know their policy and will take my money out of their accounts as soon as possible,I am really disappoint in their ************** against pensioners

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Replies (1)
Capitec Bank
Capitec Bank's reply22 Jul 2020, 11:42
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank