************** against a foreigner?

I have paid my Malawian gardener (with a work permit valid into 2016) as per usual into his Capitec account on 25/2. He since discovered his account is frozen. He has been to the branch 4 or 5 times. The latest excuse is they won't take his proof of residence in form of letter from the lady where he lives (for more than 5 years), plus certified copy of her ID plus a copy of her City of Jhb account because the postal address on the City of Jhb acc differs from their physical address! For heaven's sake! You have had my money lying in his account since 25/2. All his documentation is in order yet you refuse to pay him out. I am out of pocket as I had to also pay him cash so he could eat! What is going to be done about this? He doesn't have a car to keep just popping into the branch only to be sent away? He is trying to work too as am I. Sort this out please? And don't tell me I am not the client, he doesn't have internet access.