SS
Shana S
1 reviews | Active since Mar 2009
01 Dec 2020, 17:20
**************
I am a disabled man unable to go to a branch and yet capitec is forcing me to do so. I cannot do my banking via the app and need to 'visit the branch to replace the app'. It's ************** and ineptitude when in 2020, an individual cannot get this bank to resolve a client's problems online. So much for technology and so much for a fair and equal society.
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Replies (2)
Capitec Bank's replyOfficial
01 Dec 2020, 17:22Good day Shana
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply01 Dec 2020, 17:22
Official
Good day Shana
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
07 Dec 2020, 10:27Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply07 Dec 2020, 10:27
Official
Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank