BMLK
Beverly Maka Lihle Khumalo

1 reviews | Active since Feb 2018

08 Nov 2020, 10:20

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I was at Capitec Bank Waterfall Mall and I was returned back because I wasn't wearing a mask but a cloth on my face, I was told that if I'm not wearing a proper mask or wearing mask with vents I won't able to go in, I was with my cousin who is actually wearing a Tshirt as a mask and I was wearing a Tuku as a mask, I don't understand the logic of this because a Tuku and a Tshirt does the same thing covering my mouth and nose

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Replies (2)
Capitec Bank
Capitec Bank's reply09 Nov 2020, 10:50
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank
Capitec Bank's reply09 Nov 2020, 14:07
Official
Good day Beverly

As per our telephonic discussion, your matter has been resolved.
 
Should you require further assistance, kindly contact us directly.
 
Kind regards
Capitec Bank