Disc renewal its a bad service

I renew my vehicle lisence disc using the app .it was on the 28 july 2024.they said it will take 3-5 working days .since then i havent get my vehicle disc to .i went to meadowpoint and horizon branch to get help or launch an complain but i did not get any thing .the told me check with the department i did nothing on me. it even shows that the disc is paid.department now told me they cant do a reprint i need to go back were i paid for it .at horizon branch they gave me whatapp number and emails address but i had no response .the bad thing is that now i have i to pay the fine for drive a vehicle with an expired disc which i payed for in time .went my way to get help but still didnt get any help .