Disastrous capitec cash send option

I have sent cash send from my capitec bank app to My cellphone number . I have been trying to withdraw it since Thursday last week it keeps on saying I can’t redeem it . I also went to capitec branch in Kollonade retail park in Montana. They explained to me that most people are experiencing the same problem and I must come back the following day of which I went on Friday last week and they showed me the email that Is from the head office that says that there is a technical problem the IT guys are working on it and guys what I went to the atm today to try to withdraw it again yesterday ( Monday 6 July 2020) I couldn’t redeem the voucher and I went to the branch in Church Street in Pretoria and they told me that I must try after an hour and I did but I still couldn’t and I called the customer care and the consultant told me that my issue was escalated .

It’s been 6 days now I can’t withdraw my money and no one seems to know what to do at capitec . I can’t reverse it because there is no option to reserve it on the app and the customer care said they can’t reverse and I must wait for 30 days for the money to return into my account . What kind of nonsense is this really .

Capitec you are frustrating me . Please reverse the damn cash send or else provide us with options to reverse it on the app .