disaster service again

i logged a deposit ****, and the ****mer eventually paid me back. the payment of R200 was paid from my credit card and the refund was done to my savings account from a capitec atm. i took an affidavit to centurion mall branch which was forwarded to some ***** department to close the file but i got the call from the person stating his bank blocked his account and i have been on the phone with your Customer care to resolve this and they claiming an affidavit wasnt sent. . i need someone to contact the branch and ask for that affidavit because they sent it in my presence